Frequently asked questions
Hello and welcome to the BowMeow family! We've gathered answers to some of the most common questions below. If you can't find what you're looking for, please don't hesitate to reach out to us on our Contact Us page.
Q1: Will my order arrive before Diwali (November 1st, 2025)?
We want your furry friend to be ready for the festivities!
- For orders within Bangalore: Please place your order by October 25th for guaranteed delivery before Diwali.
- For orders to other major cities in India: Please place your order by October 22nd.
- For Custom Outfits: The deadline for custom orders to arrive before Diwali is October 18th.
We will do our absolute best to get all orders out as quickly as possible!
Q2: Is the Diwali Collection limited edition?
Yes, our Diwali Glow Collection is a special, limited edition for this festive season. Styles and fabrics are available while stocks last, so we recommend ordering soon to avoid disappointment!
Q3: How do I measure my pet to find the right size?
Getting the right fit is key to comfort! You'll need a soft measuring tape. Please measure three key areas:
- Neck: Measure around the base of the neck where a collar would sit.
- Chest: Measure the widest part of their chest, right behind the front legs.
- Length: Measure from the base of the neck to the base of the tail.
Pro-Tip: Make sure you can fit two fingers comfortably between the tape and your pet to ensure the fit isn't too snug. For a detailed chart and video guide, please visit our Size Guide page.
Q4: My pet is between two sizes. Which one should I choose?
We always recommend sizing up if your pet is between sizes. A slightly looser fit is much more comfortable for them than one that is too tight.
Q5: How should I wash my BowMeow apparel?
To keep your pet's outfits looking their best, we recommend a gentle hand wash in cold water with a mild detergent. For our festive collection with special details (like zari or mirror work), hand washing is essential. Always lay flat in the shade to dry. Please avoid machine washing or tumble drying.
Q6: Are the materials you use safe for my pet?
Absolutely. Your pet's comfort and safety are our number one priority. We use high-quality, breathable, and non-allergenic fabrics like 100% cotton and soft blends. All embellishments are securely attached, but we always recommend supervising your pet when they are wearing any apparel.
Q7: How does the "Sparkle Together" custom order process work?
It's a simple and fun three-step process!Consult: You choose a style from our custom collection page.Select: You pick your favourite fabric and trim from our curated festive options.Create: You provide us with your pet's measurements, and our artisans in Bangalore will lovingly handcraft a one-of-a-kind outfit. Please allow 7-10 days for custom creation before shipping.
Q8: Can I return a custom-made outfit?
Because each custom outfit is made to your pet's specific measurements and your unique fabric choices, we are unable to accept returns or exchanges on these items. Please double-check your measurements on our Size Guide page before ordering.
Q9: Where do you ship from?
We design, create, and ship everything with love directly from our workshop right here in Bangalore, India.
Q10: What is your return and exchange policy for ready-to-wear items?
We want you and your pet to be thrilled with your purchase. We accept returns and exchanges on all non-custom, unworn items in their original condition within 14 days of delivery. For more details on the process, please read our full Returns & Exchanges policy.